The world has changed dramatically since this novel coronavirus was identified on 7 January 2020, and more so after the outbreak of COVID – 19 was declared a pandemic by the World Health Organization early in March.

As doors closed around the globe, people, businesses and organisations entered uncharted waters. We had to learn different ways of working and communicating. Now, as many countries begin to slowly lift lockdown restrictions, companies have to adjust again, this time to the new scenario created by the pandemic.